Tamro’s core business comprises of warehousing and distribution of pharmaceuticals and health and well-being products to ensure that the right product is delivered to the right place at the right time – stored and transported in the right conditions.
Reliable warehousing, picking and transport as the basis for customer-oriented operations
Warehousing and related streams of goods are largely automated. Tamro’s efficiency in order picking is high even on an European scale. Our efficient operations also guarantee cost-effectiveness and a high level of accuracy. Some of the key indicators of our warehousing operations include product availability, efficiency and accuracy of deliveries. Our efficient and extensive distribution network guarantees deliveries to all customers in Finland within 24 hours of receiving the order. We supply products to pharmacies, hospitals, health centres, health product stores and retail stores. Availability of customer service is one of the key indicators of our quality system. Tamro’s target is to answer 80 per cent of calls within 20 seconds. Our customer service answers a total of one thousand phone calls each day.
Tamro’s information and electronic services provide added business value
Easy and quick availability of up-to-date information is essential to the planning and analysis of business. In addition to warehousing and distribution services, Tamro offers a wide selection of additional sophisticated electronic services to support our customers’ business operations and enhance the efficiency of processes.
Information services are the most essential of these, offering a comprehensive reporting service for all the events in the distribution chain. Our extensive service portfolio includes flexible and cost-effective product combinations for various needs. Tamro Information Services offer a wide selection of standardised and customised reports that you can order separately. There are versatile options available for the analysis of sales and warehouse data. Our reporting service provides our customers with access to data that can be categorised and analysed by customer or product, for example.
In addition to information services, Tamro continuously develops new services to enhance the efficiency of business processes, increase cost-effectiveness and make day-to-day operations easier. We continuously study the opportunities brought by new technology and develop innovative services that offer a competitive edge.