Quality operations

For nearly 130 years, Tamro has been a responsible logistics expert for health and wellbeing products. High quality is at the heart of all our operations across the company. Tamro does pioneering quality assurance in its field.

Tamro efficiently and safely distributes pharmaceuticals and health products from the manufacturer to the consumer. The availability of pharmaceuticals, the security of medicines supply and the high quality of pharmaceutical distribution are the cornerstones of our operations. We always put patient safety and the patient's interest first. We are a critical part of Finnish pharmaceutical distribution and reliably handle the delivery of medicines to healthcare units also in special situations that involve special permits and emergency deliveries.

We follow the principle of continuous improvement. The continuous development of our operations is based on measurements, knowledge management as well as listening to customer feedback and using the information obtained in developing our operations. In 2004 Tamro became the first pharmaceutical distributor in Finland to obtain the ISO 9001 quality certification.

The excellent quality assurance system at our disposal, comprehensive guidance and our trained and skilled personnel ensure that we can quickly identify possible deviations and incidents and that we also have the ability to react to them.

We are an active player in our field and we continuously work with the authorities to comprehensively develop the wellbeing and health care services of Finnish people.

The operations of the pharmaceutical wholesale is strictly regulated and controlled through legislation, regulations and regulatory provisions. The basic requirements for the operation of the wholesaler are set out the GDP Guideline (GDP = Good Distribution Practice), which Tamro strictly complies with in its operations.

GMP (Good Manufacturing Practice) refers to the regulations on the good manufacturing practices of pharmaceuticals. It serves to ensure that the medicines comply with all manufacture-related requirements. Tamro's pharmaceutical factory operations strictly comply with the requirements of the GMP regulation.

The supervisory authority Fimea oversees the operations of pharmaceutical wholesalers. For food supplements, the control is carried out by the Finnish Food Authority. When it comes to the storage and distribution of pharmaceuticals, audits are also carried out by pharmaceutical companies.

The purpose of the medicines verification system is to protect patients from falsified medicines. The system applies to the entire pharmaceutical distribution chain, from the medicine manufacturer to the wholesaler and pharmacy. Tamro complies with the legislation on medicines verification and, as a pharmaceutical wholesaler, is for its part responsible for the implementation of pharmaceutical safety in Finland.

Medicines verification is regulated at the EU level by the Falsified Medicines Directiveand in the regulation that sets out the details of the safety features.