Contact details
We strive to help our customers and stakeholders. On this page we have listed the following contact information:
- Emergency deliveries and emergency service number
- Customer service
- Management group
- Marketing and communication
- Human Resources
- Quality
- Sales, pharmacy representatives and product marketing
- Special permit products
- Raw materials and packaging materials
- Supply chain management
- Sales support and expert services (clinical IMP services, repackaging and sample distribution)
- Health Technology Services
At the end of this page you will also find the locations of the Tamro offices, our billing information and the feedback form.
Emergency deliveries
We send medicines to our customers as an emergency delivery around the clock – for the good of patients.
Customer service
Our customer service is available from Monday to Saturday. We record any calls we receive to ensure the quality and development of our telephone service. Please refer to the privacy statement for calls.
Customer Service fax: +358 20 445 5300
Postal address of Customer Service: Tamro Corporation/Customer Service, Postitorvenkatu 32, 33840 Tampere, Finland
Tamro Customer Service
Management Group
Sari Petäjäniemi-Soininen
Marketing and communication
Human Resources
Sari Petäjäniemi-Soininen
Quality
Managing sales and customer experience
Distribution partnership & services for pharmaceutical and health product companies
Robert Oksanen
Tomi Hakala
Petteri Lajolinna
Ulla Sääski
Contact persons for pharmacy and hospital customers
Laura Ahonen
Special permit products
We also apply for special permits for pharmaceutical centres and veterinarians. Applications for express permits can be sent by fax or by email to erityisluvalliset@tamro.com. Regular applications can be mailed to: Tamro Oyj, Erityisluvat, Rajatorpantie 41 B, 01640 Vantaa. Fax: 020 445 4073
Raw materials and packaging materials
Pharmacy representatives
Jari Heinämäki
Jukka Hyttinen
Tiina Sotaniemi
Tamro product representation & product marketing
Jori Pisilä
Supply chain management services
Logistics and transport
Sales support and expert services
Services related to clinical investigational medicinal products
Clinical trials
Relabelling and packaging services
Tamro Pharmaceutical Factory
Tamro sample distribution
Health Technology Services
Offices
Vantaa
Head office and logistics centre
Visiting address and outgoing goods:
Rajatorpantie 41 B
01640 Vantaa
Postal address:
P.O. BOX 11
01641 Vantaa
Incoming goods:
Koivuvaarankuja 1
01640 Vantaa
Tampere
Logistics Centre
Visiting address:
Postitorvenkatu 32
33840 Tampere
Postal address:
P.O. BOX 154
33101 Tampere
Inbound and outbound goods:
Tietohallinnonkatu 12
33840 Tampere
Billing information
Electronic invoicing
EDI: 003705339652
Intermediary: Basware Corporation
Billing reference: a person's name.
Invoices can also be emailed to Basware at tamro.invoices@bscs.basware.com
Paper invoices
Tamro Corporation
P.O. BOX 102
00026 BASWARE
Billing reference: a person's name.
Tamro banking connection
Nordea Bank
Account number: 240018-12064
IBAN: FI18 2400 1800 0120 64
BIC: NDEAFIHH
Tamro Business ID
0533965-2
Read Tamro’s procurement terms.
We wish to develop, let us know what we can do to serve you better!
We welcome any type of feedback, as it allows us to develop our operations and improve our services. You may send us a message concerning our website, services or other activities. Please remember to provide your contact information if you want us to get back to you.
We handle feedback and other messages sent to us in accordance with our feedback process.