When a patient requires medication that is either unavailable in Finland or does not have a marketing authorisation, Tamro’s team of exceptional specialists steps in. The team is responsible for importing special permit medicinal products and supporting customers to ensure the continuity of medical treatments during periods of supply shortages.
Our Mission: Guaranteeing Ongoing Medical Care
Our primary goal is to make certain that treatments continue seamlessly, even in exceptional circumstances. We assist doctors, veterinarians, pharmacists, and other professionals when challenges arise with medication, or when it is unclear what should be done. If our team is unable to resolve the situation directly, we usually know where to find the necessary help. We always encourage professionals to get in touch with us, say Hanne-Maria Hirvisalo and Anne Honkanen from Tamro.
A Blend of Pharmaceutical Service, Quality Assurance, and Detective Work
The team’s work is a unique combination of pharmaceutical customer service, quality assurance, and investigative problem-solving. Finding the right medicine often requires several rounds of inquiry—settling for a simple “not available” answer is never an option. Once the required product is located somewhere in the world, successfully brought to Finland, and delivered to the waiting patient, the entire team shares in the joy of accomplishment.
The Reward: Making a Difference
The best part of this work is the feeling of being able to help others. For a moment, the world becomes a better place when you know you have eased someone’s suffering.
This dedication not only ensures that patients receive the medicines they need but also supports healthcare professionals in navigating complex regulatory and logistical challenges. By bridging gaps between availability and patient needs, Tamro’s specialists play a vital role in the healthcare ecosystem, adapting rapidly to changing circumstances and maintaining a high standard of care.
Meet the Team: Pharmacists and Logistics Experts
The team comprises pharmacists and logistics specialists. Because the work involves special cases, no two days are the same and the tasks are seldom straightforward. Each team member is required to be proactive, curious, creative, and possess strong problem-solving skills.
The Importance of Teamwork
In challenging situations, the support of the team is crucial. By brainstorming solutions together and combining expertise and perspectives, the best possible outcomes and customer experiences are achieved.
